F.A.Q. | Hunting Ensemble
Free shipping: NL €50,- | EU €100,- | Worldwide €150,-
Free shipping: NL orders over €50,- | Free EU over €100,- | Free Worldwide over €150,- | Read More

F.A.Q.

Here you find our Frequently Asked Questions (F.A.Q.).
If you can’t find the answer on your question below. Please don’t hesitate to contact us!

ABOUT US
Originally starting out as a blog about music, architecture, and fashion, Hunting Ensemble is a Dutch menswear boutique and webstore that focuses on curating modern aesthetic menswear.

Founded by three friends, Joost, Joost and Thijs, Hunting Ensemble began as a retailer with a small collection of footwear. Over the past few years, the store has expanded to offer clothing, shoes, and accessories from a whole host of high quality brands such as A.P.C., Norse Projects, Our Legacy, Nanamica, Etudes, Han Kjobenhavn and more.

Joost, Joost and Thijs.

Our Flagship store address:
Hunting Ensemble
Snellestraat 32
5211 EN ‘s-Hertogenbosch
The Netherlands

Opening hours:
Monday: closed
Tuesday : 10:00 – 18:00
Wednesday: 10:00 – 18:00
Thursday: 12:00 – 21:00
Friday: 10:00 – 18:00
Saturday: 10:00 – 17:00
Sunday: 12:00 – 17:00

Telephone: +31 (0)73 – 737 01 58
E-mail: [email protected]

Chamber of Commerce-number: 50819143
VAT-number: NL822950376B01

SHIPPING
Here you’ll find information about our shipping policy, costs etc.

How does your shipping policy work?
All international orders are shipped with FedEx. If possible we ship with FedEx Priority without an extra charge. NL and EU orders are shipped with TNT Parcels.
When your order has been shipped you will receive an e-mail with a personal tracking code. All packages are shipped insured.

Depending on the carrier you can track your order at www.fedex.com or by using this link

Shipping costs:
– The Netherlands: €5 (Free shipping on orders > €50 )
– European Union: €9 (Free shipping on orders > €100 )
– Outside EU: €17 (Free shipping on orders > €150)

See below for specified country list

EU Countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (excl. Faroe Island and Greenland), Estonia, Finland, France (incl. Corsica and Monaco), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal (incl. Azores and Madeira), Romania, Slovakia, Slovenia, Spain (incl. Balearic Islands, excl. Canary Islands), Sweden, United Kingdom (excl. Gibraltar and Canal Islands).

Outside EU:
Rest of the world like: United-States, Russia, China, Japan, Hong-Kong, Australia, New-Zealand, South-Korea, Albania, Andorra, Bosnia-Herzegovina, Canary Islands, Faroe Islands, Gibraltar, Greenland, Iceland, Channel Islands, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland and all other countries not mentioned in EU category.

What are the transit times for delivery?
Transit times are fast. For international orders we ship with FedEx and when possible with FedEx Priority (without any extra costs). You can expect to receive your goods within 3 to 5 working days. If we ship with FedEx Priority you’ll receive your goods within 24 to 48 hours. EU orders are shipped with TNT Parcels. You can find their transit times right here.

Ok, the delivery times are fast! But I need it real quick. Can you help?
Yes we can! We can ship by Express or some other super fast shipping method. Most of these services are quite expensive so we have to look into it. As soon as we know what the costs will be we will let you know and you’ll have to pay the extra amount through PayPal or Bank Transfer.

When do you ship?
We try to ship as soon as possible when we received your order (meaning; the same day). We know you want to receive your goods as soon as possible so we will do our best to ship them out immediately.

Customs charges, tax etc.
We’re not responsible for any actions taken by customs on your package during delivery, we have no control over this. You are responsible for any customs charges that may be applied to your package. Customs determinate these charges, and we have no way of knowing what these charges may or will be.

Customers outside EU get an 21% Tax discount when ordering on our site. Customers located in the United State can order up to USD$800 eligible for duty- and tax-free importation. Read more here.

PRIVACY AND SECURITY
Here you’ll find information about handling of personal information on our site.

What do you do with my personal information?
We will do nothing with it, we will only use it to send you your goods and contact you by e-mail when needed.
All data which is used for ordering a product on our site will be handled with great care and will never be send to third parties. Trust us: we will protect it with our lives!

What happens when I sign up for your newsletter?
You will receive facts, news, discounts and more. E-mail addresses who are used for our newsletter will also be handled as confidential. We will never sell them to anyone.

Do you use an SSL Certificate to protect my personal information?
Yes. Our whole site is secured with a high-tech state of the art “SSL True business ID connection” provided by Geotrust. This ensures that your payment details are well secured and only visable to you.

Do you use Cookies?
Yes. Like almost every site you visit, we also use cookies. Cookies are very small files that are stored on your computer (browser) when you visit our website. These cookies are necessary for a good functionality of our site for example: a good working shoppingcart. Besides that cookies help us to track the visitors on our site so we can provide the best possible service.

ORDERING
Learn more about the ordering process, VAT/TAX rules, payment options and more.

Do you have Terms and Conditions?
Yes when you order something in our shop, you agree our terms and conditions. You can read or download/print our terms and conditions right here.

Currency and VAT/TAX
Prices listed on the site are in Euros(€)/British Pound(£)/US Dollar($) and include 21% VAT/TAX. If you order from outside the EU (European Union) you don’t have to pay TAX. This means you get -21% off your order.
Your shopping cart wil be updated when you have selected a shipping destination outside the European Union.

How do I order a product?
Ordering a product is easy-peasy and done in seconds. After you’ve seen a nice product that you want to order, you hit on the Add To Shopping bag button. You need to click your shopping cart and hit “Proceed to Check Out” to be redirected to the checkout part, where you enter your address and will enter the payment section. You can check-out as a guest or create a Hunting Ensemble account.

All orders are processed through a so called: “Secured GeoTrust True Business EV SSL Connection”. This means that no one can grab any of the information you’ve added on our site. If you create an account we’ll get to know each other a bit better. You can save your shipping address (for future purchases) and check your order history online.

If you have questions about the ordering process, please don’t hesitate a sec and contact us right away via the contact page.

Help! I entered the wrong shipping address
No problem at all! Keep calm and count to 10. Send us an email via the contact page with the correct address. Problem solved!

How do I pay?
Payments are done save and secure by using certified payment systems such as; Direct Banktransfer, CreditCard, iDeal and PayPal. iDeal can only be used by Dutch customers. Customers from outside The Netherlands can pay with PayPal by using there PayPal-account or can use CreditCard payment as payment option.

RETURNS
Find information about returns and exchanges.

Returns & Exchange:
If you are not satisfied with your purchase can send it back within 14 days after reception of the good(s). Please note: returns are for own account. Products must be returned in unworn, unwashed and undamaged condition in the same packaging as received. Please fill in the return & exchange form that came along with your order and return the package as soon as possible. You can return the product to the following address:

Hunting Ensemble
Snellestraat 32
5211EN ‘s-Hertogenbosch
The Netherlands

After receiving the returned product(s), you’ll get an e-mail that we received your returned item. We will refund the purchase amount of the returned product(s) to your bankaccount within 30 days. If your purchased product is not worn or damaged you will always get your money back!

When upon arrival your product shows factory defects or if we shipped the wrong color, size or any other fault on our behalf we will pay for the return transport costs, or credit for the made shipping cost to your bankaccount within 30 days. In all other cases you will have to pay for the transport costs of the returned good(s), unless agreed otherwise.

In case of an exchange and the desired product is not available you will receive a credit memo which has to be redeemed within 3 months. If you choose to use an untrackable shipping method, we cannot be held responsible for packages lost in the transport. For further questions about returns, exchanges and refunds please contact us at any time by mail: [email protected] We will reply within 24 hours.

DEFECTS & WRONGLY RECEIVED ITEMS
learn more about product defects, process of returning defect products and more.

Product defects and guarantee:
If for some reason your product is broken or does not meet the quality you would expect please send us an e-mail trough the contact form or [email protected] Depending on the purchase date,cause and seriousness of the defect we will determine if you get a new product, full refund or store credit. We will process your claim as soon as possible. We always reply within 24hours and keep you updated during the process. If your claim is accepted we will send you a replacement/refund or store credit on the same day. We will refund your return costs if defect or broken product(s) need to be returned to us.

REFERRAL PROGRAM
Learn more about our referral program.

Referrals
Our website offers a referral option for registered users. With this nifty option you can earn store credit for people you refer to our site and place an order. If you want to know more about this option please click here to get more information.

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